Refund and Returns Policy
We’re bummed if you’re not satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition .
Items that can be returned/refunded or exchanged within the warranty follow the criteria as below:
1.Faulty items damaged/broken, or soiled upon arrival.
2.Items received in the incorrect size/color.
You can cancel the order 2 days before the shipment, and a 5% handling fee may be charged,There will be no refund after the order are sent out, you can return the order after you receive them.
How to cancel the order: Click the “CANCEL ORDER” button on your order page.
1.Submit Return & Exchange application.Please Click to”Request Warranty” button on your order page.
2.After receiving your application, our customer service will contact you. Please check and reply e-mail within 7 days, or application will be closed automatically and unable to continue return process.
3.Drop off your package at the local post office.
4.When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition,Otherwise, it cannot be returned.
5.Refund & exchange will be processed within 1-7 working days once get return package.(the processing time depends on your payment method and bank). If the order you receive has quality issues, we will refund all shipping fees,otherwise the original shipping fee & return shipping fee will not be refunded.Postage will be deducted if it was a free shipping order.
We cannot accept returns under the following conditions:
1.Items outside the warranty time-frame.
2.Washed, worn, used, tag-removed, or misused items.
Before Making a Return Request:
For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international customs clearance, and local and international shipping carriers and agencies.
If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our warehouse because of a customer’s personal reason (Check details below), we’ll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment. However, please understand that no refund will be issued in this situation. Details for customer’s personal reason:
- Wrong address/no consignee
- Invalid contact information/ no answer to the delivery calls & emails
- Customer refuses to accept package/pay tax fee/ complete customs clearance
- Didn’t collect package by the deadline
- Return application must be submitted within 30 days from the date of receipt of the package. If application exceeds 30 days we will not be able to accept your request.
- Return address isn’t the company address on someify website. Our customer service will provide you a return address and a RMA number after return authorized.Please DON’T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.
- Products with custom made, clearance items, used and damaged are unavailable for return.
- Please make sure return of goods must be unused, unwashed, unmodified, with tags and packaging. Accessories and promotional gifts must be returned together.
- After receiving the return address and RMA number, please return the parcel within 7 days and inform us of the return logistics number. Otherwise, the Return & Exchange Application will be automatically closed and unable to continue return process. Please make sure to remark the RMA number on outside of parcel when return. If the parcel is returned to other address or without RMA number on outside packaging, we cannot refund or exchange.
- Please use Post Office when returning goods. If we fail to receive return parcel for returning through other carriers, buyer needs to undertake the loss.
- Return and reship cost is on buyer, freight collect isn’t acceptable.
- The original shipping fee and Shipping Guarantee are non-refundable.
Contact us for questions related to refunds and returns.