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FAQ

Shopping with us
Do you have my product in stock?

On each individual product page there is a stock level indicator to show what is available. We do not display out of stock items. If you have seen something on our site and can no longer find it, or have ordered the item in the past, it’s always worth contact us to find out when new stock will be arriving.

What Shipping Method Use?

We have two shipping methods, Standard and Express shipping, and free shipping on orders over $79,For a detailed explanation about each shipping method, destinations and approximate delivery times, please click here.

Do you charge customs tax?
 Please note that all packages are shipped from Someify. For U.S. customers, there is no additional tax on our products, which means you only pay the final sale price when you shop at Someify.
How do I know when my order has been dispatched?

When your goods have been dispatched you will receive a confirmation via email to the email address provided – it is important to provide us with an email address as this can be the quickest and most efficient way of us contacting you.

What methods of payment do you accept?

We accept the Paypal payment for your ordering in Someify.com online.

With PayPal you can send payment quickly and securely online. Once your order is submitted, you will be redirected to PayPal’s site where you can make the payment.

After sale support
My goods arrived damaged, what should I do?

We are sorry to hear your goods have not been received in the condition you would expect. In the unlikely event of receiving damaged goods please contact us and make us aware. All of our goods are checked and wrapped carefully before they are sent out, however we know accidents do happen and it’s possible something could happen during transit. We may ask you to take photographs, so the best thing to do would be to email us with these and details of your order, including the order number. Once you have sent this across, you are welcome to contact us and we can arrange collecting the item and sending you a replacement as quick as possible.

There is an item missing from my order.

If you are missing an item that you were expecting to come with the rest of your order, you’re more than welcome to call us and we can investigate this for you. It may be a case that the items were sent individually, however we will look into this straight away and advise you. If an item is missing, it’s also possible it could be out of stock. In this instance, we would have tried to contact you to make you aware. We will aim to get this resolved as quickly as possible.

How do I return an order?
We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition. Please ensure the item‘s are returned in the same packaging, if it came in a branded box or sealed bag etc. and it is wrapped securely to ensure it arrives back safely our end. Once we have received your item and checked it’s in a sellable condition, we will issue a refund of the product value back to your account.For a detailed explanation about Returns please click here.
My order hasn‘t arrived, please help?

Please check your order confirmation to ensure you are expecting the item before contacting us. It’s alway worth remembering, You’re more than welcome to contact us and we can investigate if there is a reason for the delay.Please contact us if you have any questions

Product help
Do you sell Gift Cards?

We are about to launch our own E-Gift Cards – so will update you once this is live on the website. They are a great idea for birthdays, anniversaries and Christmas. Once up and running you’ll be able to choose the value and send direct to the recipient of your choice. You can choose a design, a personal message and we will issue a unique code which can be entered at check-out and redeemed against the value of their order. E-Gift Cards can be redeemed against all items. If they do not spend the total value, we will keep the remaining balance in their account for them to use on another occasion. Please note that E-Gift Cards will expire after 1 year of issue.